Archive for work

The end

The view from across the hall. Cellphone pic, sorry.

The view from across the hall. Cellphone pic, sorry.

From Bloomberg:

“Whitehall Jewelers to Liquidate $750 Million of Inventory

“Whitehall Jewelers Holdings, Inc., the bankrupt Chicago-based owner of specialty jewelry stores founded in 1895, received court approval to liquidate $750 million of retail inventory. The sales began yesterday.

“U.S. Bankruptcy Judge Kevin Gross in Wilmington, Delaware, approved the going-out-of-business sales at all 373 locations. Gross also gave the retailer permission to enter into an agreement for the liquidation with consultants Great American Group LLC, Hudson Capital Partners LLC, Silverman Consultants LLC and Gordon Brothers Retail Partners LLC.

“The case is In re Whitehall Jewelers Holdings Inc., 08- 11261, U.S. Bankruptcy Court, District of Delaware (Wilmington).”

Huge red, yellow, and black signs hung in the store across the hall this morning proclaiming “Going Out Of Business” and “Store Closing, Everything Goes,” along with smaller red and purple ones tacked to the walls reading, “If you don’t buy it now, it may not be here tomorrow,” “No Checks, Sorry,”  “All Sales Final,” and “Emptying The Vaults!” I stopped by after work this evening and my friends told me that they were at the store until 11pm last night, hanging the signs and placing all of the blue and white “25% Off” placards in all of the cases (even solitaires) except “50% Off” ones for clearance, which until this debacle, had been selling for 60% off. There’s a yellow sapphire and diamond necklace that I want to get, but I’ll wait to see if it’s still there at 75% off. At $199.75 plus tax, I can justify it. The 10mm button pearl earrings I wanted went bye-bye in the last 400-piece stock balance to satisfy debts. My friends have been told that they will still be receiving merchandise, although from where I don’t know, and that the store will remain open through Christmas. No service plans, nor repairs, which means no ring sizing, no warranty repairs. They’ve been directed to send any repairs to our private jeweler in Pomona (who still has my pearl bracelet).

Meanwhile, I passed the second four telephone tests today and received keys to the diamond cases. Not the sit-down ones yet, but those I’ll have in a few days. I sold three things today, two with protection (service) plans, for a total of about a thousand dollars. Easy-peasy.

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Open through Christmas

323 of the 373 Whitehall stores will shut their doors in six weeks’ time, with the remaining 50 to remain open through Christmas, one last gasp, I suppose. Those who choose to stay until closing will receive a severance package and unemployment. Palisades (where my last day is August 10th, I’ll be working across the hall at Zale’s starting Monday) is one of the fifty. Jefferson Valley (where I used to work, with a psychotic manager and two-faced coworkers), is not. Couldn’t happen to a nicer bunch of people. I know I’m engaging in schadenfreude, but can anyone blame me?

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And they want to know if I’ll stay

From Bloomberg.com, July 23, 2008:

“Whitehall Jewelers Inc. tomorrow will face a long line of jewelry suppliers who will argue that the 373-store retailer, which filed for Chapter 11 protection on June 23, has no right to liquidate goods they supplied on consignment. Whitehall already has approval to hold a July 31 auction to decide which liquidator will make the best offer for selling the assets at going-out-of- business [GOB] sales.

“The hearing tomorrow is part of a separate process to authorize the GOB sales themselves and decide what Whitehall can and can’t sell.

“Whitehall argues that it has the right to sell consignment merchandise because there is a dispute over whether the goods were provided under arrangements valid under state law.

“Some of the jewelry suppliers counter Whitehall’s argument and contend no public filings about the consignments were required under state law. Others contend that their filings make valid consignments even if they didn’t amend the filing when the company changed the spelling of ‘Jewelers.’ [from "Jewellers"]

“The hearing also covers Whitehall’s motion for final approval of $80 million in financing from lenders for whom Bank of America NA serves as agent. Whitehall already has interim authority to borrow $22 million.

“The Chapter 11 petition by Chicago-based Whitehall listed assets of $207.1 million against debt of $185.4 million. Whitehall’s stores in 39 states include 78 purchased in April in the Chapter 11 liquidation of Friedman’s Inc.

“The case is Whitehall Jewelers Holdings Inc., 08-11261, U.S. Bankruptcy Court, District of Delaware (Wilmington).”

And from Jamie Mason at TheDeal.com, July 14, 2008:

“Whitehall’s Final Sale Approved

“A Delaware judge has approved the bidding procedures for bankrupt jewelry retailer Whitehall Jewelers Holdings Inc.’s going-out-of-business sales at all of its stores but not the stalking-horse bidder’s breakup fee. Since the breakup fee was denied, the group has reserved the right not to participate in the auction, so it’s unclear if there will be a stalking-horse bidder for the sale. The stalking-horse bidders had agreed to pay Whitehall, which sells diamonds, gold, precious and semiprecious jewelry and watches, 55.5% of the value of the inventory if it’s between $169 million and $177 million. However, if the inventory is worth between $138 million and $145 million, Whitehall will receive 53.5% of the value. This means that Whitehall could receive between $73.8 million and $98.2 million, depending on what its inventory is worth. “

The definition of a stalking horse bidder, from Wikipedia: “In bankruptcy, a stalking horse bid is a first, favorable bid solicited by the bankrupt company strategically to prevent low ball offers.”

What seems like the clincher, from Gerson Lehrman Group, “The Expert Network,” July 8, 2008:

“If the company [Gitanjali] was able to acquire Whitehall Jewelers’ 375 [sic] stores, it would likely be the principal diamond supplier to about 518 mall based jewelry stores with a [sic] annual turnover of about $475 million.

“However, it remains to be seen whether the company can strike a deal with the creditors to buy Whitehall. Longer term, it’s even more problematic if the Gitanjali’s product breadth is sufficiently broad enough to support 518 jewelry stores in the US marketplace. According to unnamed Reuters’ sources, Gitanjali’s deal with Whitehall is between 3.5 billion and 4.0 billion rupees. That’s $80.85 million to $92.45 million at current exchange rates. The question is whether all classes of creditors would be better off liquidating the company.

“According to court papers the company had $207 million in assets and about $185.4 million in debt. The Gitanjali deal would probably mean unsecured creditors would get pennies on the dollar while secured creditors recouped most of their investment. With Gitanjali the likely beneficiary of Whitehall’s future purchases, trade creditors have little incentive to agree to the deal and would get more if the company was simply liquidated. Another possibility would be to liquidate the existing inventory and sell the Whitehall name and fixed assets to Gitanjali. How much irreparable damage a 90 to 120 day ‘Up to 70% Off’ liquidation sale would do the Whitehall and Lundstrom trade names is an open question.”

I think I’ll pass.

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My mind, it is boggled.

I got to work today, and before I could clock in, I was told to call the regional manager. Before I clocked in. With trepidation, I called her. This is what she said.

“Pending an investigation, you are to leave work immediately. Do not speak to anyone at work, do not come into the store, do not call the store. You will be contacted by Human Resources Tuesday or Wednesday.”

She refused to go into it any more than that. No one would meet my eyes. I handed over the card I’d bought for A expressing my condolences on the loss of her dog into which I’d stuck a copy of The Rainbow Bridge poem. She looked at me like, “What’s this for?” I went into the back room, got the soda and half-eaten sandwich I’d saved for today’s lunch, and left.

I called G, horrified. I searched my (admittedly bad) memory for any incident that could have sparked “an investigation.” I came up empty. Everything was fine when I left yesterday, and I’ve been keeping my mouth shut. G said, come home, enjoy the weekend, you know that you did nothing. I’ve got a kick-ass litigator who specializes in employment law on my side should I need it. I’m totally clueless.

ETA 2008.6.16: I have been transferred to another store. I’m very happy. :D

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Comeuppance

The High And Mighty Container Store (TCS) has dropped off the top ten of Forbes’ Top 100 Companies To Work For List. They are now at number twenty, down from number four last year and way down from the lofty height of number one a few years back. They can no longer claim Top Ten status. I predicted this downfall back when I worked there and some genius came up with what I now refer to as The Blue Bracelet Debacle.

You remember the yellow silicone Livestrong bracelets that Lance Armstrong made so popular so many years ago? Someone used that inspirational vehicle to create a potentially destructive atmosphere at the employee level. They made the same bracelets, in TCS blue, with the words “FRONT AND STRAIGHTEN” on them. The idea was this: you put the bracelet on your right wrist. If you walked by an item that was not “fronted and/or straightened,” (brought to the front of the shelf so that it “kissed the lip”) and did not stop to front and straighten it yourself, and a coworker saw you commit this heinous crime, they were supposed to tell you to switch your bracelet. You then changed the bracelet to your left wrist. If you had your bracelet on your right wrist for less than 21 days, you would be spoken to and written up.

I am so not lying about this. I still have the bracelet, as a reminder whenever I hearken back to the days of great pay (for retail), that I must not go back. Not on my life.

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Getting over myself

I lost a potential sale today, to a couple who ended up buying their crappy engagement ring across the hall. She said that she liked marquise cuts (I don’t) and yellow gold (hmm, not for me either). I showed her the few pieces we had, but they didn’t bite. They were looking for .75 carats, and only .75 carats. I showed them a perfectly acceptable .63 carat stone, D/E in color (D is perfect, completely colorless, and the D-F range is all considered colorless), SI1 in clarity (small inclusions). Also a .50 carat stone, G/H color (near colorless), VS2 clarity (very small inclusions, visible only under a 10X loupe, if you know what you’re looking for). Too small, not interested. For emphasis’ sake, I showed them the 1.03 carat stone, E/F color, VS2 clarity (way out of their price range, topping $10k). They seemed set on the damn size. I told them that I could get that size in, and set in yellow gold. They left, with the rings I showed them detailed on my business card.

They proceeded across the hall, and left with a bag. My boss went out for a smoke with the manager from across the hall. Turns out they found their .75 carat stone, albeit J/K color, I2 clarity (yellow, with inclusions visible to the naked eye). Garbage. For $799. For Pete’s sake, people, I thought, when will you learn? You can’t sacrifice quality for size!

I got home, after bringing in only about $200 for the day, annoyed. I talked with G about it, and settled on the fact that I am a snob. An arrogant snob. I feel like it is my sworn duty to educate the great unwashed. Bring them around to my way of thinking. No it is not. It is my job to sell them what they want, and to try to squeeze every thin dime out of them while doing it. If they learn something from me in the process, great, but I should not put my opinion on them. I need to be more enthusiastic about what they are asking me for, not what I think they should want. Think about them as if they were all anti-choice believers, G said. Would you want them putting their beliefs on you? DO NOT WANT.

So I believe that tomorrow will be a better, easier day for me. I don’t feel disheartened by this, actually, rather relieved. Because convincing people of things they don’t want to hear has never been my strong suit. Convincing them when they are halfway to my side? That’s easy. I just have to find the way to push them into buying what they came in for, hopefully a little more, or a lot more, and all the add-ons I can manage. Push the damn credit applications, and the freaking jewelry service plans. These people are coming in to be sold to, not to learn. So what if they don’t care about quality? It doesn’t reflect poorly on me if I sell them a piece of shit, it reflects poorly on them for not having the sense to not buy the damn thing. If it makes them happy, then let them be. Do my freaking job, and do it better than anyone there. That’s where the quality has to come in, in doing my job.

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Edited because I was taught not to “yuck” other people’s taste. I don’t do it with food, and I shouldn’t do it anywhere else.

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On this day:

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Workin’ in a coal mine

Well, retail isn’t quite that bad. But it is on average eight hours on your feet, with little respite. Working in a jewelry store, however, has its caveats. There is the 50% discount on most things, with 70% off gold, and 35% off solitaires (including studs and pendants). There are already a few things I have my eye on, including a tungsten wedding band for G. There is the liberal “running out to get food” policy, which includes not clocking out and eating right on the floor behind the counter. Unheard of. Then there are the sit-down cases; these are the ones with the most expensive stuff in them, bridal sets and solitaires, with stools for both salesperson and client. There is also the commission, which is 1%, unless the store makes its monthly goal, in which case you add 0.5% to everything you’ve sold for the month. There is the five bucks per three-year Jewelry Service Plan you sell (50c per two-year).

Freedom Ring, my own personal designI am selling “mall diamonds” (NOT pictured at right), however, and there aren’t many I would consider buying for myself or a loved one. For myself, I’m eyeing two rings; one is a little 14k white gold wedding band with alternating bezel-set baguettes and rounds (I showed it to G and he said that he would get it for my birthday. Squee!), and the other is a braided 14k white gold diamond and natural pink sapphire band. No lab-created stones for me, please. I understand the attraction; they’re vibrant, big, and clear, but to me they shout “Look at me! Fakery here! Not real!” DO NOT WANT. They’re also very inexpensive, and a good portion of them are set in 10k gold. Ew. I’m a snob; I like my diamonds clear and colorless, unless of course, it’s a canary or chocolate diamond. I like my colored stones to be natural and untreated by heat (although unheated stones are harder and harder to find). I like my gold to be white and at the very least 14k, but preferring platinum. Yes, I know it’s twice as expensive, and yes, I know it scratches more easily, but it is much more sturdy, and that’s what I need. You just have to keep it up. My “Freedom Ring” (see above photo) is platinum; I wouldn’t have designed it any other way. I clean it and steam it every day that I work, keep it looking beautiful. I take off my rings when I put conditioner in my hair, or lotion on my body. It’s astonishing to me how many people assume you don’t have to clean your jewelry, that diamonds will just always sparkle. Um, soap scum, people, body oils? You hopefully wash everything else, why not your jewelry? We have an ultrasonic cleaner and a steamer right out on the floor, so that clients don’t get antsy about letting go of their rings. The store I worked at in Virginia had the apparatus in the back room, and people were often hesitant about letting their pieces out of sight. I understand the mentality, but when you’re a kindergarten teacher and have your hands in paste on a regular basis, you have to take care of things, or let someone else do it for you. Things that should NEVER go in an ultrasonic cleaner: tanzanite, emeralds, opals, pearls. Pearls are a special case, they should be the last thing you put on, and the first thing you take off. They should only ever be cleaned with a damp cloth, never soap, Windex, or ammonia. Take them off when you sleep, shower, exercise, before applying perfume. Have them inspected and restrung periodically. You can use jewelry cleaner and a soft toothbrush on tanzanite, emeralds, and opals, but they can disintegrate in an ultrasonic cleaner.

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Awesome stitch markers

Rated R stitch markersfrom Sweetie Peas’ Etsy site. She’s a member of Ravelry, which is where I “met” her. Like I need one more set of stitch markers. Except that she does custom words, and I wanted something a little more risqué than her “Grumpy” ones. She also sent me a really cool present extra:

Heart Obama Stitck Marker from Sweetie Peas’ Etsy site

Love it.

In other news, I got a call from my new boss this morning, and I start work Monday! I took my new pants to Domenic’s Cleaners to be hemmed, and they wonderfully agreed to have them ready by tomorrow afternoon. I told them I hated asking for the rush job; I despise queue-jumpers of any kind, and am loath to do it myself, but I left it too late. I think that I wasn’t altogether confident that I really had the job, and was putting off altering pants that might have to be returned. I guess I can breathe easier now. So now the question is, what to wear? I bought a pants suit (black, goes with everything) and a skirt (black, with pink embroidery), some jackets and a few tops that will go with the pants. I’ll probably have to get another pair of pants, but I didn’t want to go overboard for a job I wasn’t sure about. I won’t be able to wear the last batch of clothes I bought until I lose some of my unemployment weight. Which should be pretty quick; eight hours on your feet tends to make the pounds melt off. Plus, I won’t be near a kitchen all day long either. I’ll have to bring a small jar of Skippy and a spoon so I can take my 3:30 pill; if I take it without some kind of protein, I get dizzy. And more dizzy I don’t need.

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Yarn, a job, and Ravelry Knitters for Obama

The finishing yarn to Daddy’s Chanukah socksStep, step, step, step, THUD! Sounds of the postman bringing knitterly joy to my porch. My package arrived from The Loopy Ewe with the half skein of Blue Parrot. Now I can finish my father’s socks! I had apprised him of the status (unfinished, waiting on yarn) and he said he’d forgotten about them! Bad Daddy.

Wednesday I called Whitehall to follow up on the job interview, the one where we had talked salary and they told me that they “don’t see any reason not to hire you.” They just had to do the background check, and then they’d get right back to me. Wednesday made it six days. There’s nothing in my past that would ever come back to haunt me on a background check, but even still, that long a wait had me worried. Did they talk to people who didn’t like me? Was there anything in my “permanent record” that I didn’t realize was there? The time when I was four and took an extra cracker in preschool, was that in there? Holy shit, I was getting more and more wound up. When I finally called, I was really on edge. Not to worry, I was told, there was just “one more piece of checking they had to do” and that would be it (they are a jewelry store, they have to be thorough), and they’d call me the next day, but they were “definitely going to bring me on board.” I squee’d very loudly, scared the cats, and ran into G’s office for a hug.

The next day, the manager called, and we made an appointment for 3:30 for me to come in and sign paperwork. Then came the job of finding clothes to wear. The three months I’ve been out of work I’ve been sitting on my ever-spreading ass, and it showed. The outfit I picked wasn’t ideal, but I’d have my coat on. “Where’s the flood?” G asked of my nearly capri-length pants. “They’re supposed to look like that!” Problem is, they never used to look like that when I was thinner. Oy. I stuck with the pants anyway, and went.

An hour after I arrived, all the paperwork was finished and signed, and I’d read the dress code and code of conduct. The dress code was going to (again) be a sticky wicket. It is more professional than what I had to wear at Crate, and I am heavier anyway. I drove to the nearest Dress Barn Woman for some help. They’re having a suit sale, and while I was initially against the idea of a suit (too restricting), the saleswoman quickly showed me how versatile it could be. I picked out a stylish black pantsuit, several tops, a black skirt with pink embroidery, some black and some brown socks, and three jackets. They gave me a 20% off coupon for one item, the suit was on sale for $40 off, the socks were 4 for $10, and they cajoled me into signing up for a Dress Barn charge. “Even if you don’t get approved, you get an additional 10% off.” I capitulated. There’s a check coming in the mail this week and I’ll pay off the charge right away. I saved $117.84 all told, and I’ll be able to mix and match with what I already have that still fits.

I joined the Knitters for Obama group on Ravelry, since I’ve finally made my decision on whom to support. I’ve had a “Barack Obama - President 2008″ bumper sticker on my little Jetta since W got reëlected back in ‘04 (it covers up the “Defend America - Defeat Bush” sticker that no longer applied), and I’ve been explaining his attraction for a long time. I think what confuddled me was that I felt slightly traitorous in wanting to support him versus Hillary, she’s a woman, it would go against my gender, I have a slight crush on her husband, you know, important reasons. Watching the L.A. debate, I finally made up my mind. Their policy differences are so slight (except that he’s been against the war from the very beginning), and he’s so fucking inspiring, is what did it. Maybe he’ll ask her to be his Vice President? They’re both championing my main cause, health care. You couldn’t find a better pair to run this country.

Set of eight stitch markers, to be raffled off to support Barack ObamaThere’s a Ravelry Knitters for Obama group donation thingie where we’re raffling off some pretty neat prizes. One is a wicked cool group afghan that Jenean started a KAL for, it should be awesome! If you’re not yet on Ravelry (my god, man, get to it!) email me and I’ll send you a list of the prizes. Meanwhile, you can click on the link above to donate to the cause, tickets are $5 each (but the minimum donation is $10). I’ve made a set of eight stitch markers to donate, I think I’ll make more. Hopefully someone will want to win them!

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Sitting, waiting, wishing

My job hunt has started in earnest. I had decided not to look for work immediately following the shitcanning from Crate because who wants to really be getting trained the month before Christmas? I got a “Work Search Record” from the Department of Labor that has spots to fill in where I’ve looked for work, and when, and who I spoke to. A lot of the stuff I’m applying for has online applications, and for some of those I haven’t received an email confirmation telling me that they got my applications. A couple of days ago I looked up the store directory for the Jefferson Valley Mall, because, while it isn’t a great mall, it is close to home (eighteen minutes door to door). Among the usual suspects (B. Dalton Booksellers, The Gap, Build-a-Bear Workshop) there were some jewelry stores. Not just run-of-the-mill dreck like Kay and Zales, but two upscale stores, Littman and Whitehall. If there’s one thing I know besides rubber stamps, it’s jewelry. Back in the ’90s I worked for D.P. Paul Jewelers in Hampton, Virginia, and I was the assistant manager for Lord & Taylor’s fine jewelry department in Scarsdale. D.P. Paul used to be the middle sister between Zales and Bailey, Banks, and Biddle. I went in to ask for an application at Littman; its dark blue walls made it feel like a cave, the feeling to be reinforced by the troll guarding the goods. I walked in, stood in front of the older blonde woman sitting doing paperwork, and waited. She finally looked up and said, “Yes?” How welcoming! I asked for an application anyway, so I could put it on my sheet. “We’re not hiring,” she said, “but you could come in and talk to the manager, I guess.” I met pretty much the same attitude at Kay and Zales; the drone at Kay preferring to talk to the UPS guy over me. I could have been a customer for all she knew, coming to spend thousands on their schlock. Not that there was anywhere near that much worth having, most of the nice-looking pieces were lab-created. On to Whitehall.

When I worked in Virginia, there was a Whitehall Jewelers in the same mall. I got friendly with the manager there (he had a gorgeous Afghan Hound), and they had a lot of the same-quality pieces at we did. We sold Rolexes, Movados, and Gucci; their highest-priced watches were Movados. So I was familiar with the caliber of merchandise. I walked in and was instantly greeted by two salespeople. I asked if I could have an application and was told, “Absolutely!” I said that I had prior jewelry sales experience. The gentleman who handed me the application said, “Can you come in for an interview tomorrow at two?” Stunned, I said yes. He handed me a pen and said, “You can fill this out right here, if you’d like.” I filled out the three-page application, hand cramping, and handed it back. He scanned it briefly and introduced himself, then said, “Tomorrow at two?” I introduced myself, and said yes. I fairly skipped out of there (stopping first at the pretzel place) and on home.

Yesterday was the interview, and I went, dressed in my best Sigrid Olsen top and black pants with my black Dansko Mary Janes, my great-aunt Ann’s pearl choker, a pearl bracelet I’d made, cubic zirconia earrings (small enough to look real but big enough to impress), and a deco diamond and ruby ring as well as my Freedom Ring and my Sundance wedding band. I explained about the discharge from Crate, and how ridiculous it was (neglect of duties, my ass!), and he put a big “X” through the explanation on the form as if to say, “Never mind that nonsense.” I turned on the charm, glowed when I spoke of my past retail experience, how I loved finding solutions for people, and my philosophy on jewelry sales. How good it feels to be part of such an important purchase. How pleased your help is going to make that lucky recipient. He asked me if I had any questions (I forgot to ask about the dress code; both women I saw had jackets on and I don’t have any jackets. Curses.), and then said, “I’m going to do the background check, but I’d love to hire you.” We discussed salary (I think I went too low. Crap.), commission, bonuses, and benefits. He introduced me to the rest of the staff, and asked if they wanted to talk to me. The assistant manager did (I want his job!), so we chatted for a little bit. Then came questions from the other full-timer, a woman who’s going to be moving back to Florida soon (”It’s too cold here!”). So hopefully I’ll hear from them today and I can get started making some real money!

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